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China Detains Employees of Suspect Rotten Meat Seller

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China McDonald's KFC
Ng Han Guan/APA couple walks past a McDonald's restaurant Tuesday in Shanghai.
By JOE McDONALD

BEIJING -- Five employees of a company accused of selling expired beef and chicken to McDonald's, KFC and other restaurants in China were detained by police Wednesday after an official said illegal activity was an organized effort by the supplier.

China's food safety agency said on its website that its investigators found unspecified illegal activity by Husi Food Co. but gave no confirmation expired meat had been found or other details.

Some of the illegal conduct was an "arrangement organized by the company," the deputy director of the agency's Shanghai bureau, Gu Zhenghua, told the official Xinhua News Agency.

Those in criminal detention include Husi's quality manager, the Shanghai police department said on its microblog account. The one-sentence statement gave no details of possible charges or the employees' identities.

The scandal surrounding Husi, which is owned by OSI Group of Aurora, Illinois, has alarmed Chinese diners and disrupted operations for fast food chains.

It erupted Sunday when a Shanghai broadcaster, Dragon TV, reported that Husi repackaged old beef and chicken and put new expiration dates on them. It said they were sold to McDonald's, KFC and Pizza Hut restaurants.

Xinhua said the manager of Husi's quality department, Zhang Hui, told investigators "such meat had been produced under tacit approval of the company's senior managers." It said the company "has been conducting the malpractice for years."

An employee who answered the phone at the food agency office in Shanghai declined to give any additional details.

A woman who answered the phone at Husi's Shanghai headquarters said the company would not comment until the investigation was completed. She declined to give her name.

Restaurant operators that have withdrawn products made with meat from Husi include McDonald's (MCD), KFC owner Yum Brands (YUM), pizza chain Papa John's International (PZZA), Starbucks (SBUX), Burger King Worldwide (BKW) and Dicos, a Taiwanese-owned sandwich shop chain.

The scare has also spread to Japan, where McDonald's said 20 percent of the meat for its chicken nuggets was supplied by Husi.

Product safety is unusually sensitive in China following scandals over the past decade in which infants, hospital patients and others have been killed or sickened by phony or adulterated milk powder, drugs and other goods.

Husi said in a statement earlier this week it was "appalled by the report" and believed it to be an "isolated event." It promised to cooperate with the investigation and to share the results with the public.

The State Food and Drug Administration's statement Wednesday said investigators seized 160 tons of raw material and 1,100 tons of finished products from Husi. The agency said earlier its investigation would extend to Husi facilities in Shanghai and five other provinces.

During a conference call Tuesday to discuss its financial results, McDonald's CEO Don Thompson said the company felt a "bit deceived" about the plant in question.

Foreign fast food brands are seen as more reliable than Chinese competitors, though local brands have made big improvements in quality.

KFC, China's biggest restaurant chain with more than 4,000 outlets and plans to open 700 more this year, was hit hard by a report in December 2013 that some poultry suppliers violated rules on drug use in chickens. Sales plunged and KFC overhauled quality controls, cutting ties with more than 1,000 small poultry suppliers.

-Associated Press researchers Fu Ting in Shanghai and Yu Bing in Beijing contributed.

 

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Thieves Hack 1,000 StubHub Accounts, Buy Tickets

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StubHub website - marketplace for buyers and sellers of tickets for sports, concerts, theater and other live entertainment
NetPhotos/Alamy
By JENNIFER PELTZ

NEW YORK -- Cyberthieves got into more than 1,000 StubHub customers' accounts and fraudulently bought tickets for events through the online ticket reseller, a law enforcement official and the company said.

Arrests were expected in a case that sprawled across international borders, said the official, who wasn't authorized to discuss it ahead of arrests being announced and spoke on the condition of anonymity.

Manhattan District Attorney Cyrus R. Vance Jr. was expected to hold a news conference Wednesday with London and Royal Canadian Mounted Police officials. A spokeswoman for Vance's office declined to comment Tuesday night on the case, which comes amid growing concern about data thieves targeting retailers and other consumer giants.

StubHub, which is based in San Francisco, said that the thieves didn't break through its security -- rather, they got account-holders' login and password information from data breaches at other websites and retailers or from key-loggers or other malware on the customers' computers, spokesman Glenn Lehrman said.

The company detected the unauthorized transactions last year, contacted authorities and gave the affected customers refunds and help changing their passwords, he said.

It's unclear whether the digital prowlers then exploited their access to scoop up more information from the compromised accounts. The company and the law enforcement official wouldn't give further details Tuesday.

StubHub, owned by eBay (EBAY), is the leading digital marketplace for reselling concert, sports, theater and other tickets, offering brokers and fans a way "to buy or sell their tickets in a safe, convenient and highly reliable environment," as its website pledges. The company, which serves as an official secondary ticket market for such entities as Major League Baseball, this spring unveiled plans to become an event producer itself, selling tickets to a handful of its own concerts.

In the last year, major companies such as Target (TGT), LinkedIn (LNKD), eBay and Neiman Marcus have been hacked. Target, the nation's second-largest discounter, acknowledged in December that data connected to about 40 million credit and debit card accounts was stolen as part of a breach that began over the Thanksgiving weekend. Even Goodwill Industries found itself announcing last month that shoppers' payment card data might have been stolen.

Ticket-sellers also have been targeted. The event ticketing service Vendini last month settled a class action lawsuit related to a data breach in 2013.

Since many people use the same passwords at multiple retailers, hackers who get hold of a password for one site often try it at another, Lehrman said.

Authorities generally advise consumers to protect against possible identity theft from such breaches by keeping close watch on their bank statements and using credit card monitoring services, among other tips.


C-SUITE StubHub President

 

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Women Business Owners Face Big Gender Gap, Report Says

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Paycheck Fairness Act
Tom Williams/CQ Roll Call via Getty ImagesSen. Maria Cantwell chairs the Senate Small Business & Entrepreneurship Committee.
By JOYCE M. ROSENBERG

NEW YORK -- Women who own small businesses are still far behind their male counterparts when it comes to getting loans and government contracts, a congressional report said Wednesday.

The report by Democratic staffers of the Senate Small Business & Entrepreneurship Committee found that while businesses owned by women account for 30 percent of small companies, they receive only 4.4 percent of the total dollars in conventional small-business loans. That amounts to $1 for every $23 loaned.

In terms of numbers of loans, businesses owned by women receive only 16 percent of all conventional small-business loans, and 17 percent of loans backed by the Small Business Administration. Their loan applications are more likely to be rejected than those from businesses owned by men, and the loans they get are likely to have more stringent terms.

Women also receive only 7 percent of venture-capital funding.

"The numbers are jarring, for sure, and we need to own up to the fact that we want to see more women entrepreneurs, and to make sure they're getting access to capital," Committee Chair Maria Cantwell, D-Wash., told The Associated Press.

Women are also falling short in receiving government contracts. Although Congress in 1994 set a governmentwide goal of awarding 5 percent of federal contract dollars to small businesses owned by women, it hasn't met that goal. The closest it has come is 4 percent, in the fiscal year that ended Sept. 30, 2012, the report said. Failing to meet the goal costs women-owned businesses nearly $5.7 billion in government contracts each year, it said.

Congress needs to take steps to help women-owned businesses, including making changes to the SBA's microloan program aimed at helping companies borrow up to $50,000, the report said. It also called for the reauthorization of what's known as the Intermediary Lending Program, which allows business owners to borrow between $50,000 and $200,000.

Cantwell noted that women-owned small businesses may not need more traditional, and larger, SBA loans. That increases the importance of the smaller loan programs.

The report also called for the Securities and Exchange Commission to complete regulations to allow small businesses to crowdfund, or solicit investor money from the public through online portals.

The report also called for increased funding for Women's Business Centers, SBA-sponsored counseling programs for women owners around the country. Reduced funding and staffing at the centers has lowered the number of women owners they are able to help.

"We want to make sure women are getting appropriate counseling and training for business development," Cantwell said.

Despite challenges facing women owners, they are becoming a greater force in U.S. business, the report said. It noted that 4.6 percent of all U.S. companies were owned by women in 1972; in 2007, the latest year for which there is Census Bureau data available, they owned nearly 29 percent. Between 1997 and 2007, women-owned businesses added about 500,000 jobs, while the rest of privately held companies cut jobs.

The small business committee planned a hearing Wednesday on the issues that women small business owners face. Witnesses included SBA Administrator Maria Contreras-Sweet and Barbara Corcoran, the founder of the New York real estate company The Corcoran Group who also appears on the ABC program "Shark Tank."

 

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PepsiCo Raises Forecast After Profit Beats Expectations

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Earns Pepsi
Ted S. Warren/AP
PURCHASE, N.Y. -- PepsiCo (PEP) raised its forecast for the year on Wednesday and said its new Lay's potato chips -- including a cappuccino variety -- should help boost its profit in the months ahead.

The company, which also owns Tropicana, Gatorade and Quaker, said global volume for both its snacks and drinks rose 1 percent in the second quarter. The gains were relatively modest, but PepsiCo has been driving its financial performance with a cost-cutting plan expected to generate $1 billion in savings this year.

In its Frito-Lay North America division, PepsiCo said lower prices helped lift sales volume. Although the performance was muted, Chief Financial Officer Hugh Johnston noted in a phone interview that the unit is expected to benefit in the current quarter from the rollout of special flavors -- Cappuccino, Mango Salsa, Wasabi Ginger and Bacon Mac & Cheese.

The varieties were recently announced as finalists for the company's annual "Do Us a Flavor" contest, which gives customers a chance to create a new variety that is sold nationwide. The chips have so far received mixed reviews, but the contest is designed to pique curiosity and drive people to stores.

Johnston said such special flavors are also more profitable for the company, even if the prices are the same as regular flavors. That's because PepsiCo puts fewer chips in those bags.

"There might be an ounce or two less," Johnston said.

A representative for PepsiCo said regular Lay's come in 10-ounce bags and flavored Lay's come in 9.5-ounce bags. At those sizes, all bags have a suggested price of $4.29.

In its closely watched North American beverage business, soda volume fell 2 percent while non-carbonated drinks rose 1 percent. On Monday, Coca-Cola (KO) also said non-carbonated drinks rose 1 percent, while soda volume was flat. The two companies have been struggling to boost beverage volumes in the region, given the growing competition from smaller players and the shift away from soda that has been underway for years.

PepsiCo now expects core earnings per share to rise 8 percent from 2013, instead of the 7 percent increase it previously forecast.

For the quarter, the Purchase, New York-based company said net income fell to $1.98 billion, or $1.29 a share. That was down 2 percent from a year ago, as restructuring and impairment charges took their toll.

Adjusted for one-time charges, earnings were $1.32 a share, topping the $1.23 analysts expected, according to Zacks Investment Research.

Revenue edged up to $16.89 billion, matching Wall Street forecasts.

PepsiCo shares have increased $6.23, or 7.5 percent, to $89.17 since the beginning of the year, while the Standard & Poor's 500 index (^GPSC) has climbed 7.3 percent. The stock has climbed $2.97, or 3.4 percent, in the last 12 months.

 

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Can a Robot Manage Your Investments Better Than a Human?

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Conceptual image of business woman without head and daily routine icons instead. Artificial intelligence concept
Hasloo Group Production Studio/Shutterstock
Historically, when Americans invested their money with a financial adviser, they wanted to walk into an office, shake hands and sit across the desk from the person they were entrusting their money to. There's something about looking a person in the eye that helps engender trust and confidence.

But as technology improved and became ubiquitous, those sit-down meetings increasingly began to be replaced with phone calls, or sometimes just email exchanges. Now, a new generation of money management firms like Wealthfront, Betterment and Motif Investing is taking that concept a step farther, betting that today's investors will not even want to deal with a live adviser. Instead, their platforms are designed to allow you to invest your money with all the customized finesse that comes from having an adviser -- but without ever interacting with one.

It's the dawn of the "robo-adviser," but whether you'll consider this innovation a good fit for you might depend on which side of the generational gap you fall on.

Answer the Questions

These robo-adviser firms customize their adviser-like investing services by asking customers a complex series of questions when they first open their accounts online. The tools, say proponents, can determine a client's risk profile and suggest asset allocations better than a human adviser can.

And because the process is automated, it is extremely efficient, allowing these firms to offer their services -- and an increasingly complex set of investing tools -- at a very low cost. But the question you have to ask yourself -- before answering all their questions -- is, "Am I comfortable investing with an algorithm alone?"

An algorithm, after all, simply takes a given set of information -- the data points in this case being your answers to series of questions -- and follows a set of clearly-defined steps to calculate a solution -- in this case, the answer to the question, "How should I in best invest my money?" At it's core, it's same process through which companies like Google (GOOG) figure out which ads to serve up to you, Amazon (AMZN) suggests books it thinks you will like, or Netflix (NFLX) reviews your previously viewed movies to determine other films you'll want to watch.

Still, though algorithms have quietly become a pervasive part of our everyday lives, financial services has traditionally been a "high-touch" business -- one that demands plenty of personal interaction. But that's not as important to millennials, as technology has taken the place of face-to-face interaction, allowing even the business of dating to be transformed by sites like Match.com and apps like Tinder.

Go for a Test Drive, With a Little Bit of Money

For those in Generation X (or older), that may not be such an easy transition to make when it comes to your money. However, there is a simple way to determine if a robo-adviser is right for you. Test it out.

Often, people look at investing as an all-or-nothing endeavor -- as if their capital has to go into either stocks or bonds, they have to be "in the market" or "on the sidelines," investing with an adviser or without one. But the same technology that gave birth to the robo-adviser gives you the ability to test-drive different investing products with a low initial investment.

So if robo-advisers intrigue you, sample the concept with a small amount of your funds. There is no cost to open an account with a robo-adviser firm, and it can be done quickly and safely from your computer, with no obligation.

Test out the tools and services that are offered. See if you like what they are doing with your investments, and if you are comfortable with the user experience. If you are, then you can move over as much, or as little, as you want. And if you don't think a robo-adviser is right for you after trying one out, you can close your account and take your money out with the click of a button.

The Lund Loop is a free once-weekly curated slice of what I am writing, reading, and hearing about in finance, tech, music, pop culture, humor, and the good life. But not sports or knitting ... ever!

 

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Delta CEO: We Are Not Flying to Israel

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Federal Aviation Administration Bans All US Flights To Israel
Eric Thayer/Getty ImagesDelta Air Lines planes sit idle at at John F. Kennedy International Airport in New York City.
By Franklin Paul and Susan Heave

WASHINGTON -- Delta Air Lines (DAL) will extend its suspension of flights to Israel on Wednesday amid hostilities between Israel and the militant group Hamas, its chief executive said on CNBC.

"Today ... we are not flying to Israel," Delta CEO Richard Anderson said in an interview with CNBC.

His comments come a day after air carriers in the United States and Europe halted flights to Tel Aviv as turmoil in Israel and the Gaza Strip intensified.

The German airline Lufthansa also said Wednesday that it would extend its suspension on flights to Israel for another 24 hours. Other U.S. and European carriers have said they won't fly to Israel until further notice.

The FAA told U.S. carriers Tuesday that they were prohibited from flying to or from Ben Gurion International Airport in Tel Aviv for up to 24 hours, citing "the potentially hazardous situation created by the armed conflict in Israel and Gaza." On Tuesday, a rocket had hit about a mile from the airport.

Anderson said Delta made its decision "decision wholly independent" of the U.S. Federal Aviation Administration.

"We will not allow a flight to be dispatched over Iran, Iraq, Syria, Ukraine, Afghanistan or North Korea," he told CNBC. "We make this decision wholly independent of any geopolitical or regulatory mandate."

White House deputy national security adviser Tony Blinken said Wednesday that he hadn't heard from the FAA yet about whether it would lift the ban or any other details about its plan for flights in the region.

"They've been working very closely with Israeli authorities overnight to see if the concerns raised yesterday could be alleviated and they could lift the notice but I haven't heard from them this morning," Blinken told CNN in an interview.

Israel has rejected the decision to bar flights to its airport.

"Our airport is safe. Our airport is secure. And we hope the American carriers will be flying to Israel soon," Mark Regev, a spokesman for Israeli Prime Minister Benjamin Netanyahu, said in an interview on MSNBC on Wednesday.

The decision to halt flights to Israel follows the downing last week of a Malaysia Airlines jet over Ukraine with nearly 300 aboard.


FAA Bans Flights From U.S. To Israel After Rocket Attack

 

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Refinancings Push Mortgage Applications Higher

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Refinancing
Getty Images
By Diana Olick | @diana_olick

Mortgage rates didn't move at all last week, but more borrowers made applications to refinance their home loans.

A weekly measure of loan volume by the Mortgage Bankers Association showed a 2.4 percent gain in total applications week-to-week, with a 4 percent jump in refinances leading the charge.

Refinancing has been languishing for more than a year, after rates jumped a full percentage point in the spring of 2013. Refinance application volume is still down over 40 percent from a year ago, despite slightly lower rates currently.

Loan applications to purchase a home are still languishing, up just 0.3 percent week-to-week, on a seasonally adjusted basis, according to the MBA. They are down 15 percent from a year ago. This as the average contract interest rate for 30-year fixed-rate mortgages with conforming loan balances ($417,000 or less) remained unchanged at 4.33 percent. The refinance share of mortgage activity increased to 54.4 percent of total applications, the highest level since March 2014.

The mortgage numbers seem to run counter to the latest readings from the housing market. Sales of existing homes rose 2.6 percent in June from May, according to a report released Tuesday by the National Association of Realtors. Sales of newly built homes have also seen gains. The June reading from the home builders is set to be released Thursday morning.

The answer to this disconnect between sales and mortgage volume likely lies in the still high percentage of home buyers using all-cash in transactions. One third of June buyers closed their deals with cash, which the Realtors' chief economist Lawrence Yun deemed, "amazing" in a press conference Tuesday. Others say this simply proves the disconnect in the market today between the "haves" and the "have-nots."

"There is the regular market where people need to make money in a job and get a mortgage," said Nela Richardson, chief economist at Redfin, a real estate brokerage. These, she says, aren't the ones driving the market.

June home sales rose most at the highest end of the market, in homes priced above $750,000. Sales of homes priced below $100,000 fell by nearly 9 percent from a year ago.

 

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The 3 Best Secured Credit Cards of 2014

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Close-up picture of a credit cards as a background.
Garry L./Shutterstock
By Jason Steele

In America, we believe that everyone deserves a second chance. If you've seen your credit suffer due to bankruptcy, joblessness, medical bills or just a pattern of poor decisions, there is always a way for you to re-establish your credit. The problem is that you must obtain credit in order to build it, but it can be difficult to find a reputable lender when you have poor credit. A secured credit card can help.

These cards require users to place a deposit with the bank as a condition of opening their account. The deposit is held as a security against default, but in all other ways secured cards are just like standard credit cards. Cardholders receive monthly bills that they must pay, and they will incur interest on any balance they carry over until the next month. The good news is that payments are reported to the major consumer credit reporting agencies, so that your credit score will rise with your record of timely payments.

Also, some of these cards come with benefits such as rental car collision damage waiver coverage, and standard consumer protections under federal law. For example, the Fair Credit Billing Act ensures that credit card users do not have to pay for fraudulent charges or goods not received. Finally, nearly anyone can qualify for a secured card once they have discharged any bankruptcies and proven their identity.

How We Chose the Winners

While there are some excellent secured cards on the market, there are also some inferior products with excessively high rates and fees. We looked for cards with a low annual fee, low interest rates and an affordable minimum deposit. Other valuable benefits can include rental car coverage, a credit limit beyond the deposit amount, cellphone insurance and even a travel rewards program. These are all things applicants should consider when trying to find the best secured credit card.

As you work to build credit with a secured credit card, it's also good to get into the habit of monitoring your credit. Free tools can help you do that, like at Credit.com, where you get two credit scores and an overview of your credit profile updated every month, along with a personalized plan to help you build your credit over time. Now, let's take a look at this month's Best Credit Cards in America picks for the best secured credit cards.

1. Harley Davidson (HOG) Visa (V) Secured Card From US Bank (USB)
  • Why it won: There are many different secured credit cards offered by the major banks, but this is the only one with no annual fee. And it has as a rewards program.
  • The benefits: Customers place a deposit that becomes their credit limit. They can then enjoy benefits such as auto rental collision damage waiver and automatic bill payment. Cardholders also earn Harley Davidson rewards points, but with no annual fee, this card can appeal to those who aren't even riders.
  • The costs: This card has an interest rate of 22.99 percent that applies to new purchases, cash advances and balance transfers plus a balance transfer fee of 3 percent.
2. Wells Fargo (WFC) Secured Card
  • Why it's first runner-up: With low fees and impressive benefits, Wells Fargo allows customers to rebuild their credit quickly and easily.
  • The benefits: This card offers a complete range of Visa benefits including an auto rental collision damage waiver policy, roadside dispatch, as well as travel and emergency assistance services. In fact, cardholders are even covered by a mobile phone protection policy that covers against theft or damage up to $600, with a $25 deductible.
  • The costs: There is a $25 annual fee for this card. The 18.99 percent APR is very competitive for a secured card. This rate applies to balance transfers (with a 5 percent balance transfer fee), and the cash advance rate is 23.99 percent.
3. Capital One (COF) Secured MasterCard
  • Why it's second runner-up: This card has the lowest minimum deposit and is the rare secured card with no foreign transaction fees.
  • The benefits: Cardholders place a minimum deposit of $49 but then receive a credit line of at least $200.
  • The costs: There is an annual fee of $29 for this card, and an interest rate of 22.9 percent that applies to new purchases, cash advances and balance transfers plus a balance transfer fee of 3 percent.

 

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15 Surprising Jobs That Can Pay $100,000 or More

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By Kathryn Dill

Top-dollar salaries are often associated with corner offices, operating rooms and trading floors. But there are some other, unexpected arenas in which professionals can bring in six figure salaries -- such as elevator shafts, roulette tables and home economics classrooms.

To collect some of the most surprising six-figure jobs, Forbes examined data from the Bureau of Labor Statistics, which releases Occupational Employment and Wage Estimates each year for more than 820 occupations, refined by geography and industry. The top 10 percent of earners in these 15 occupations make $100,000 a year or more.

Broadcast and Analyze This

Though journalism is often cited as a field with anemic compensation at the entry- and mid-career levels, broadcast news analysts, those who analyze and interpret news for a television audience, earn a mean annual salary of $84,710 with the top earners pulling in as much as $186,260. The best-paying state for broadcast news analysts is Florida.

Some writers and authors-even those without a bestseller to their name, as yet-also bring in annual earnings that might raise a few eyebrows. The mean annual salary for preparing "scripts, stories, advertisements, and other material" is $69,250, with the top 10 percent earning an average $117,050, annually.

Running a tight ship can also translate to a nice paycheck. Captains, mates and pilots of water vessels who "command or supervise operations of ships and water vessels, such as tugboats and ferry boats" earn a healthy mean salary of $75,580, with the top earners bringing in as much as $122,590. The top-earning state for these seafarers is Georgia.

Whether or not you think of them on your trips up and down, elevator installers are crucial to safe and efficient building operations. Those who "assemble, install, repair, or maintain electric or hydraulic freight or passenger elevators, escalators, or dumbwaiters" earn a mean annual salary of $76,220. Top-earners can take home as much as $108,130. Hawaii is the top-earning state for these professionals.

15 High-Paying Fields

It may surprise you to learn that these 15 occupations pay six-figure salaries. The top earning 10 percent of professionals in each field earn $100,000 or more, according to data from the BLS.

 

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Which Companies Do We Trust Most With Our Personal Data?

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CCBM9F Couple shaking hands with businesswoman in office  client; businesswoman; business; relationship; handshake; client; coup
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In today's highly networked, information-dependent age, corporations know a lot about you -- and are working to learn more every day. Only 21 percent of Americans say they have "a lot of trust" that corporations will keep their private, confidential data safe. And when it comes to protecting customers' personal data, Americans trust banks the most.

That's the conclusion of a Gallup poll of 1,011 adults across the country. When asked what kinds of companies they trust "a lot" to keep their personal data safe:
  • 39 percent trust banks and credit card companies.
  • 26 percent trust health insurance companies.
  • 19 percent trust cellphone carriers.
  • 16 percent trust email providers.
  • 14 percent trust retail stores.
  • 14 and 12 percent trust state and federal government agencies, respectively.
  • 6 percent trust online retailers.
  • And just 2 percent trust social networking sites.
The reason for the low level of trust placed in online retailers and social networking sites seems obvious, given the recent data breach at eBay (EBAY) and Facebook's (FB) "emotional manipulation" of postings fed into users' news feeds (although that brouhaha erupted after the April survey). Likewise, mediocre levels of trust in retailers are expected after the big data hacking scandal at Target (TGT) late last year.

Distrust of governments, email providers and cellphone providers can probably be explained in three letters: NSA.

And health insurers -- possessed of potentially some of the most sensitive private, personal information, such as records on cancer and pregnancy -- are going to be viewed with suspicion. Sure, HIPAA imposes stringent rules aimed to make insurers keep health information secure. But how certain are you of how much privacy you're signing away when rushing to fill out those forms in the doctor's waiting room? Uncertainty leads to distrust, and that's probably one big reason that consumers aren't fully confident in their health insurers.

"Trust Me, I'm a Banker"

But this still leaves us with why consumers view banks, above all others, as worthy of their trust.

Think back to when these privacy breaches began making regular appearances in newspaper headlines 10 years ago. Banks were charter members of the Personal Data Butterfingers Gang. One of the first high-profile data breaches was Bank of America (BAC), which in December 2004 fessed up to misplacing data tapes containing about 1.2 million customer records. In quick succession, Citigroup (C) made a similar admission (3.9 million accounts lost); then Ameritrade (AMTD) lost 600,000 customer records ... and ABN AMRO, Wachovia, People's Bank and on, and on and on.

While the drumbeat of high-profile data thefts at banks has lessened, it's still surprising that folks are so quick to forget, forgive and trust bankers with their data, above other companies that have proven no less vulnerable to personal data losses. So why do people trust the banks? In a nutshell: Money.

Federal Law Limits Your Losses

When a bank gets robbed, your bank account doesn't get affected. The bank and its insurers take the hit. Similarly, federal law caps liability for debit card fraud at $50 when reported within two days of a loss -- and at $500 if reported after that. Credit card liability is capped at $50. And in many cases, banks free their customers of all liability. True, they pay for this generosity by jacking up the rates on loans, credit card interest and other fees. But the end result is that customers know what they're getting into and so feel more comfortable taking on the risks.

Banks also tend to be the companies most often advertising fraud and credit monitoring services. Whether customers choose to pay for such services or not, the idea that the bank is offering them tells consumers, "They're on it. They know what's going on, and they're paying attention to data security."

For the banks, of course, that just makes sense. Keeping a close lookout for fraudulent activity helps to limit their losses on the $500 and $50 increments mentioned above. It doesn't hurt a bit, though, that it also turns out to be smart marketing.

Motley Fool contributor Rich Smith has no position in any stocks mentioned. The Motley Fool recommends and owns shares of Bank of America, eBay, Facebook and TD Ameritrade. The Motley Fool owns shares of Citigroup. ​

 

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An Old Favorite May Save Apple from Being All About iPhones

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www.apple.com
Apple's (AAPL) latest quarter suggests that there may be hope for the world's most valuable tech company to shake the tag of having all of its eggs in the iPhone basket.

It won't be the iPod that saves Apple. The portable media player has been steadily declining for a couple of years. It also apparently won't be the iPad, which is coming off of back-to-back quarters of sharp year-over-year declines.

The eventual savior may come in the form of a smartwatch, fitness tracker or whatever Apple is cooking up in the realm of wearable computing. However, we'll have to wait until Apple is ready to roll out these new products -- and even longer before they gain enough traction to move the needle.

But, let's not forget about the Mac. The product line that initially put Apple on the map -- its unique take on the personal computer -- is starting to have a surprising resurgence. This could be Apple's ticket to diversifying its revenue stream, but it's not going to be easy.

Mac Daddy

Apple posted encouraging news on the personal computing front on Tuesday afternoon. Mac sales soared 13 percent since the prior year's fiscal third quarter, sparked by an 18 percent surge in the number of units sold.

Apple's Mac business grew faster than the 9 percent uptick in iPhone revenue, but we need to frame this dynamic appropriately. Apple's $19.8 billion in iPhone revenue accounted for a record 53 percent of its overall revenue. The 4.4 million Macs it sold -- ringing up $5.5 billion in revenue during the quarter -- accounted for just 15 percent of Apple's top-line results. Then again, with Mac sales closing in on the diminishing iPad's $5.9 billion in sales, we may be seeing passing ships here. Unless Apple raises the bar convincingly in its suddenly tired iPad line, we could see Macs return as Apple's second-largest category in a quarter or two.

Homeward Bound

The Mac's momentum may be largely an international phenomenon. Industry tracker IDC reported earlier this month that Apple was the only one of the five major American PC makers to post a year-over-year decline in shipments in the U.S. during the three months ending in June. This would seem to contradict Apple's own results after the market close on Tuesday, but the key distinction is that IDC is measuring just stateside shipments.

Apple is faring better overseas, and its latest financials bear that out with overall revenue climbing 6 percent -- but just 1 percent in the Americas. However, it does seem as if sentiment for the PC is starting to come back as the global economy shows signs of life and many people realizing that a tablet can't do everything that they used to do with a PC.

It also only helps that PCs are getting cheaper. The proliferation of inexpensive Google's (GOOG) Chromebooks and Microsoft's (MSFT) decision to work with PC makers to improve the reach of Windows through cheaper licenses have helped breathe new life into previously stagnant desktop and laptop sales. For instance, a $199 Hewlett-Packard (HPQ) laptop running Windows 8.1 will hit the market later this year.

Apple is expected to stick to the high end of the pricing market. However, seeing units climb faster than sales is proof that the average Mac or MacBook is getting cheaper.

It will have to continue to move in that direction, especially if the folks who traded in their laptops for tablets are coming back to laptops. Apple has momentum, at least on a global basis. If the iPad continues to slide or the iPhone peaks, it better make sure that it can dust off the old Mac playbook to keep the good times coming.

Motley Fool contributor Rick Munarriz has no position in any stocks mentioned. The Motley Fool recommends Apple. The Motley Fool owns shares of Apple and Microsoft. Try any of our newsletter services free for 30 days. ​

 

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GM Recalls Another 717,950 Vehicles, but Not for Ignition Issues

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Behind The Wheel 2014 Cadillac CTS
AP/Cadillac, Richard PrinceA 2014 Cadillac CTS, one of the GM models being recalled.
By Bernie Woodall

DETROIT -- General Motors (GM) on Wednesday announced six more recalls covering 717,950 vehicles in the United States for varying reasons, although none were related to ignition switch issues.

GM has recalled nearly 15 million vehicles worldwide this year for potentially lethal issues with ignition switches.

The largest recall announced Wednesday is for a potentially loose bolt in power adjustable front seats for several cars from model years 2010 and 2012.

Vehicles involved in the recalls announced Wednesday have been linked to two crashes and three injuries but no deaths, GM said.

Most of GM's recalls this year have been for older models, but many of the recalls announced Wednesday are for current-model vehicles, including about 57,000 Chevrolet Impala sedans from the 2014 model year for the loss of power steering.

The latest recalls hit GM's best-selling vehicles, the Chevrolet Silverado and GMC Sierra pickup trucks, from the 2014-2015 model years. They were among about 124,000 vehicles across eight model lines recalled because a weld on seat brackets may not have been done properly. GM said it expects that 1 percent of welds were not completed properly.

Others recalled include three Cadillac models from the 2014 model year, - the ATS, CTS and ELR.

The largest of the recalls announced Wednesday was for 414,333 vehicles that may have a loose bolt to adjust front seat heights. Consumers are advised not to use the power seat height adjuster until dealers can replace a bolt.

Vehicles involved in this recall include the 2010-2012 Chevrolet Equinox and GMC Terrain crossovers; the 2011-2012 Buick Regal and LaCrosse sedans; the 2010-2012 Cadillac SRX crossovers and the 2011-2012 Chevrolet Camaro sports cars.

GM on Wednesday did not report how many more vehicles will be included in the six recalls outside the United States.

GM has recalled about 29 million vehicles worldwide this year, of which about 25.7 million have been in the United States.

 

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Market Close: S&P Hits New High on a Mixed Earnings Day

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Wall Street
Richard Drew/AP
By KEN SWEET

NEW YORK -- The S&P 500 eked out a record high Wednesday, as investors weighed positive earnings from the technology industry against disappointing news from Boeing and other companies.

Apple's (AAPL) earnings topped Wall Street expectations, helped by rising shipments of iPhones. Microsoft (MSFT) also reported results that beat forecasts.

So far, with less than a fourth of U.S.-listed companies reporting their quarterly financial performance, results have been coming in better than expected. About 72 percent of Standard & Poor's 500 companies that have reported earnings have beaten expectations, and 73 percent have beaten sales forecasts.

"It's a little early, but things seem to be coming in OK," said Sahak Manuelian, managing director of equity trading at Wedbush Securities.

Investors have become increasingly optimistic about the latest quarter. On June 30, they expected earnings to rise 4.9 percent from a year earlier. They now expect earnings to increase 5.5 percent.

The S&P 500 (^GPSC) rose 3.48 points, or 0.2 percent, to close at 1,987.01, beating its previous record from July 3 by less than two points. The Nasdaq composite (^IXIC) rose 17.68 points, or 0.4 percent, to end at 4,473.70. The Dow Jones industrial average (^DJI) bucked the trend. It fell 26.91 points, or 0.2 percent, to 17,086.63, and was dragged down by Boeing (BA).

The aircraft maker slipped $3.03, or 2 percent, to $126.71, the biggest fall in the Dow, after reporting revenue that missed analysts' expectations.

The Dow is a price-weighted index that has 30 stocks, so the movement of just one company can carry extra weight. Because Boeing is one of the Dow's most expensive stocks, it has an outsized impact.

Biotechnology stocks, meanwhile, helped lift the other major indexes.

Puma Biotechnology (PBYI), a drug development company, soared after the company disclosed positive trial results for an experimental breast cancer drug. Puma rose $174.40, or 295 percent, to $233.43. Biogen Idec (BIIB) rose $33.93, or 11 percent, to $337.60 after its quarterly results came in above investors' expectations.

Unlike last week, investors were less focused on turmoil in Israel and Ukraine. However, market strategists say that with markets trading at all-time highs, any bad news could weigh on U.S. stocks.

"Geopolitical flare-ups, European bank-related market jitters, today's stretched valuations and relatively low market volatility leave [the market] vulnerable," Russ Koesterich, chief investment strategist at Blackrock, wrote in a note to investors.

In other markets, the yield on the 10-year Treasury note was unchanged at 2.47 percent from Tuesday. Benchmark U.S. crude oil fell 17 cents to $104.42 a barrel.

Among significant stock moves:

o. Apple rose $2.47, or 2.6 percent, to $97.19 after reporting late Tuesday that its profit rose by 12 percent in its latest quarter.

o. Electronic Arts fell $2.38, or 6.2 percent, to $36.04. The video game publisher reported a 51 percent rise in earnings late Tuesday, but said it will delay the release of the latest version of its popular "Battlefield" title until 2015, missing the crucial holiday season.

What to Watch Thursday:
  • The Labor Department releases weekly jobless claims at 8:30 a.m. Eastern time.
  • At 10 a.m., Freddie Mac releases weekly mortgage rates, and the Commerce Department releases new home sales for June.
These major companies are scheduled to release quarterly financial statements:
  • 3M (MMM)
  • Airgas (ARG)
  • Alaska Air Group (ALK)
  • Amazon.com (AMZN)
  • American Airlines Group (AAL)
  • Bristol-Myers Squibb (BMY)
  • Canon (CAJ)
  • Caterpillar (CAT)
  • Celgene (CELG)
  • Coca-Cola Enterprises (CCE)
  • D.R. Horton (DHI)
  • Dr Pepper Snapple Group (DPS)
  • Dunkin' Brands Group (DNKN)
  • Eli Lilly (LLY)
  • Ford Motor (F)
  • General Motors (GM)
  • Hershey (HSY)
  • Jarden (JAH)
  • JetBlue Airways (JBLU)
  • KKR (KKR)
  • Nasdaq OMX Group (NDAQ)
  • Nokia (NOK)
  • Pandora Media (P)
  • PulteGroup (PHM)
  • Raytheon (RTN)
  • Regal Entertainment Group (RGC)
  • Royal Caribbean Cruises (RCL)
  • Southwest Airlines (LUV)
  • Starbucks (SBUX)
  • Starwood Hotels & Resorts Worldwide (HOT)
  • T. Rowe Price Group (TROW)
  • Tempur Sealy International (TPX)
  • Under Armour (UA)
  • Unilever (UN)
  • Union Pacific (UNP)
  • United Continental Holdings (UAL)
  • Visa (V)
  • Wipro (WIT)
  • Wyndham Worldwide (WYN)

 

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The Donald Is Trump-ifying a D.C. Landmark (No, Not That One)

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Donald Trump Old Post Office
APDonald Trump, right, sits with, from left, Eric Trump, Donald Trump Jr., and Ivanka Trump during a ground breaking ceremony for the Trump International Hotel on the site of the Old Post Office in Washington.
WASHINGTON -- Donald Trump has big plans for the Old Post Office building, a historic structure in downtown Washington that he's pledging to transform into the city's most luxurious hotel. As for the White House, four blocks away? He's not saying.

The real estate mogul and reality TV star was all business in his visit to the nation's capital Wednesday for a ceremonial groundbreaking outside the 115-year-old building -- shaking hands, posing for pictures with gold-plated shovels and praising Democratic political leaders for their cooperation.

The Old Post Office is on Pennsylvania Avenue between the White House and the Capitol. Its 315-foot clock tower is the third-tallest structure in the District of Columbia, trailing only the Washington Monument and a Roman Catholic basilica, and it offers rare panoramic views of downtown.

Built to house the U.S. Post Office Department headquarters, the Romanesque Revival building has been underutilized in recent years, housing small vendors that catered mostly to tourists. The Trump Organization won a $200 million contract with the federal government to turn it into a luxury hotel with 270 guest rooms and suites, restaurants, retail and a 13,000-square-foot ballroom. Trump hopes the renovation will be finished in mid-2016, before the next presidential election.

"It's really the best location in D.C. by far. I mean, everybody acknowledges that," Trump said in an interview after the ceremony. "We're going to do a building the likes of which D.C. has never seen. I think it will be one of the fine hotels anywhere in the world, and maybe the finest."

Trump, a Republican, has openly pondered a presidential bid on multiple occasions. Asked whether building a hotel so close to the White House would rekindle his political ambitions, Trump said only that he wanted to share his vision of success with the nation's capital.

"It will show how to get things done because we know how to build, we know how to create beautiful things, important things, and we know how to create jobs," he said. "That's what the country has to be doing."

Delegate Eleanor Holmes Norton, a Democrat who represents the District in Congress, has led the push to renovate the building and said the government has found ideal partners in Trump and his daughter Ivanka, the lead developer on the project.

"Look at what the Old Post Office had been reduced to -- something of an ugly duckling on Pennsylvania Avenue," Norton said. "I think we're about to see the grand old lady back in her iconic glory."

Because the building will become a Trump International Hotel, it will carry Trump's name, but with more subtlety than he's known for.

"The name will be on it somewhere," Trump said, "but it will be very discreet."

 

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Plot Your Escape From the Big Fees of Big Banks

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Are you tired of paying fees for basic banking services to one of the mega-banks that dominate the American financial scene? With a little effort, you can keep more of your money.

The 2008 financial crisis led to some action in Washington that affected banking and borrowing customers -- the creation of the Consumer Financial Protection Bureau, and the passage of some regulations requiring proper disclosure and longer notice of changes. But the most significant result of the debate leading to these reforms was to scare the pants off the big banks. In advance of any new restrictions, they moved to protect their profits by creating new fees and hiking others.

However, plenty of alternatives to the "Big 10" banks offer comparable services for significantly fewer and lower fees. You may not know about them because they lack the marketing and advertising resources of the biggest competitors. That means they're hungrier for your business and will give you a deal to get it.

It's Easy to Comparison Shop

Here's a quick way to check your options: Click on Bank Rate Monitor for the rates and fees charged by banks in your area for a range of financial products, from checking accounts to mortgages.

If you live in Atlanta, for example, interest checking will cost $30 a month at Wells Fargo (WFC) or zero dollars at FNBO Direct or Charles Schwab Bank (SCHW). Three other local banks offer interest checking at about half the cost of the big national banks listed.

You also could pay $2.95 for getting cash at an out-of-network ATM -- or pay no surcharge -- depending on which bank you choose. The interest rate on a home equity loan could be as low as 3.75 percent, from the Pentagon Federal Credit Union, or as high as 6.68 percent, from Bank of America (BAC). Your interest rate on a one-year CD can be as high as 1.10 percent or as low as 0.1 percent.

The raw numbers aren't the only factor to consider. Look at JDPower's latest rankings of consumer satisfaction in their banks, broken down by region. It's based on responses from 80,000 customers, who rated services, fees and products.

Despite years of consolidation, with the big banks growing ever bigger, you'll find a wide variety of choices. These include:
  • Credit unions. A credit union is a financial services cooperative owned by its customers. Fees tend to be significantly lower, because it's a not-for-profit that exists only to serve its depositors, each of whom is a shareholder. Historically, membership in a credit union is open to people with a common interest -- members of a union, employees of a company or worshippers at the same place. But many are open to an entire community. The National Credit Union Administration research tool can help find a credit union that is open to you, and a locator shows its branches.
  • Regional banks. As its name suggests, a regional bank offers its services in one state or region. Lacking the enormous customer base and marketing budgets of the big banks, they have to work harder to keep customers and attract new ones. The JDPower.com rankings are a good place to start your search.
  • Community banks. Like a regional bank, only smaller. A community bank earns its profits and its reputation on local services and investments. By definition, it is independently operated and has assets under $1 billion. The Independent Community Bankers of America locator can identify community banks near you. You might be surprised at the choices. A search for Philadelphia turns up 20 choices with branches in Center City.
  • Virtual banks. A virtual bank has no physical presence anywhere. If you never go inside a bank and prefer to use a banking app, direct deposit and electronic bill payment, this could be your low-cost option. By eliminating brick-and-mortar branches, most virtual bank can offer free checking and no ATM fees. As always, you need to read the fine print. A virtual bank has to make real profits. Check to see if they're making up the difference by charging high fees on debit cards or other services that you user regularly. MyBankTracker.com lists online banks.

 

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Street Lingo: What Makes a Stock 'Small Cap' or 'Large Cap'?

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The mumbo-jumbo used in the stock market can stop many potential investors in their tracks. So DailyFinance is deciphering the lingo so you make smarter investment decisions.

Today, we'll start with three basic terms that define the investment strategy of many mutual funds: large cap, mid cap and small cap.

"Cap" is short for capitalization and basically describes the size of the company in terms of its stock market value. Market cap is determined by multiplying the number of shares of stock a company has issued by the stock price. That means a company's market cap can fluctuate, but those daily moves don't usually change its place in these three categories.

A Capital Idea

Apple (AAPL), Exxon Mobil (XOM) and General Electric (GE) are three of the biggest companies in the world. Apple, the world's largest company, has a market cap of approximately $570 billion.

Such giant companies make up the large cap sector. Large caps generally have a market value of more than $10 billion -- maybe $15 billion, by some definitions. That means they tend to be well-established companies with strong financial profiles, and many pay regular dividends.

The mid-cap sector is an often-unloved group in the investment world.

But how about well-known names such as Sears (SHLD) and U.S. Steel (X)? Both were once market giants, but they are both valued at about $4 billion. They are now part of the vast middle class of stocks: the mid-cap sector. This is an often-unloved group in the investment world because the companies are not big enough to be leaders in their industries or new enough to be considered small cap.

Small caps are generally valued at less than $4 billion. Many aggressive investors favor this group because these stocks are considered to have greater growth potential, but their stock prices are generally more volatile, so both the reward and the risk can be greater. In addition, they do not have consistent earnings and rarely do they pay dividends.

"Over the long term, small caps have tended to outperform large caps," said Matthew Coffina, editor of the Morningstar StockInvestor newsletter, even though some of the premium has become less prominent over the past decade or so. He also notes that small caps "appear relatively expensive right now."

Using This Information

How do you use market capitalization in making investment decisions? Most individual investors like you and me make our stock market bets by using mutual funds. There are thousands (that's for another day), but many stock funds have a mission to invest primarily in one group or another. Some use that in the name (Vanguard Small Cap Index (VSMAX) for example), but for the most part you have to read a bit of the fund's prospectus to understand its mission.

Very often, when people refer to "the market," they're talking about the Dow Jones industrial average (^DJI) or the Standard & Poor's 500 index (^GPSC) -- both made up of large cap stocks. And most investment advisers think that area should be in everyone's portfolio. Many recommend buying an index fund of large cap stocks and then diversifying with funds from the other groups.

"The larger caps have been around longer. They're financially stronger. They are lower risk," according to Marc Salzinger, publisher of The No-Load Fund Investor newsletter. He says that because people tend to think about the market in terms of large cap benchmarks like the S&P 500, investing in other types of funds raises your risk "of not earning what you expect" based on the year-to-year variations in performance between the stock groups.

While small cap stocks tend to outperform over the long-term, the year-to-year fluctuations for those stocks and mutual funds fluctuate more. The key to long-term investing success, according to Salzinger, is to "invest steadily, not panic and pick something decent."

In the next post of this series, we'll take a look at another way to divvy up your mutual fund investments by style -- growth, value, balanced and core funds.

 

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The 6 Most Overrated Tourist Destinations in the World

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By Robert McGarvey

These are the places everybody talks about -- "you have to go!" -- and when you get there, maybe only silently inside, you find yourself grumbling: Why did I bother?

It's almost like the Yogi Berra line: Nobody goes there anymore -- it's too crowded. Except what you are thinking is: Nobody should go there. Overpriced. Rude and self-impressed. Nothing to do. Those are key reasons that make a destination overrated. Understand two realities about this list of overrated destinations.
  • Places like Bakersfield, California, and Camden, New Jersey, aren't on this list, because they aren't overrated. Ignored places definitionally can't be overrated.
  • This topic breeds disputes. You may think that Berlin is overrated -- overcrowded with tourists and mediocre and overpriced restaurants. I on the other hand adore Berlin (although acknowledging the food is blah, the only people there are out-of-towners, and the ghoul factor indeed is high). But just walking along the preposterously grand Karl Marx Allee makes me want to break into song. De gustibus non est disputandum. There is no disputing taste.
The aim here is to highlight destinations with very few lovers and an awful lot of haters.

 

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FAA Lifts Ban on U.S. Flights to Israel

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Mideast Israel Palestinians
Dan Balilty/APA departure flight board displays canceled and delayed flights at Ben Gurion International Airport a day after the FAA imposed a ban on flights.
WASHINGTON -- The Federal Aviation Administration lifted its ban Wednesday on U.S. flights in and out of Israel, which the agency had imposed out of concern for the risk of planes being hit by Hamas rockets.

The decision was effective at 11:45 p.m. Eastern time.

"Before making this decision, the FAA worked with its U.S. government counterparts to assess the security situation in Israel and carefully reviewed both significant new information and measures the government of Israel is taking to mitigate potential risks to civil aviation," the FAA said. "The agency will continue to closely monitor the very fluid situation around Ben Gurion Airport and will take additional actions as necessary."

The FAA instituted a 24-hour prohibition Tuesday in response to a rocket strike that landed about a mile from the airport.

The directive, which was extended Wednesday, applied only to U.S. carriers. The FAA has no authority over foreign airlines operating in Israel.

The FAA's flight ban was criticized by the Israeli government and by Republican Sen. Ted Cruz of Texas, who questioned whether President Barack Obama used a federal agency to impose an economic boycott on Israel.

Delta Air Lines (DAL), which diverted a jumbo jet away from Tel Aviv before Tuesday's ban by the FAA, won't necessarily resume flights to Israel even if U.S. authorities declare the area safe, the airline's CEO said before the FAA lifted the ban.

CEO Richard Anderson said Delta would of course obey FAA orders but would continue to make its own decisions about safety.

"We appreciate the advice and consent and the intelligence we get, but we have a duty and an obligation above and beyond that to independently make the right decisions for our employees and passengers," Anderson said on a conference call with reporters. "Even if they lift" the prohibition on flying in and out of Ben-Gurion Airport, "we still may not go in depending on what the facts and circumstances are."

Anderson declined to discuss specifically how the airline would make the decision to resume the flights and spoke only in general terms. He said the airline decides whether flights are safe to operate "on an independent basis, so we will evaluate the information we have and we will make the judgment that our passengers and employees rely on us to make for them every day."

The CEO of Middle East carrier Emirates said after the shoot-down in Ukraine of a Malaysia Airlines jet last week that global airlines need better risk-assessment from international aviation authorities. Delta, however, seems more inclined to go it alone.

"We have a broad and deep security network around the world," Anderson said. "We have security directors that work for Delta in all the regions of the world, and we have a very sophisticated capability and methodology to manage these kinds of risks, whether it's this or a volcano or a hurricane."

 

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Social Security's $300 Million IT Project Doesn't Work

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Social Security Medicare
Charles Dharapak/APActing Social Security Commissioner Carolyn W. Colvin
WASHINGTON -- After spending nearly $300 million on a new computer system to handle disability claims, the Social Security Administration still can't get it to work. And officials can't say when it will.

Six years ago, Social Security embarked on an aggressive plan to replace outdated computer systems overwhelmed by a growing flood of disability claims. But the project has been racked by delays and mismanagement, according to an internal report commissioned by the agency.

Today, the project is still in the testing phase, and the agency can't say when it will be operational or how much it will cost.

In the meantime, people filing for disability claims face long delays at nearly every step of the process -- delays that were supposed to be reduced by the new processing system.

"The program has invested $288 million over six years, delivered limited functionality, and faced schedule delays as well as increasing stakeholder concerns," said a report by McKinsey & Co., a management consulting firm.

Hitting the Reset Button

As a result, agency leaders have decided to "reset" the program in an effort to save it, the report said. As part of that effort, Social Security brought in the outside consultants from McKinsey to figure out what went wrong.

They found a massive technology initiative with no one in charge -- no single person responsible for completing the project. They issued their report in June, though it wasn't publicly released.

As part of McKinsey's recommendations, Acting Social Security Commissioner Carolyn Colvin appointed Terrie Gruber to oversee the project last month. Gruber had been an assistant deputy commissioner.

"We asked for this, this independent look, and we weren't afraid to hear what the results are," Gruber said in an interview Wednesday. "We are absolutely committed to deliver this initiative and by implementing the recommendations we obtained independently, we think we have a very good prospect on doing just that."

The revelations come at an awkward time for Colvin. President Barack Obama nominated Colvin to a full six-year term in June, and she now faces confirmation by the Senate. Colvin was deputy commissioner for 3½ years before becoming acting commissioner in February 2013.

The House Oversight Committee is also looking into the program, and whether Social Security officials tried to bury the McKinsey report. In a letter to Colvin on Wednesday, committee leaders requested all documents and communications about the computer project since March 1.

The letter was signed by Rep. Darrell Issa, R-Calif., chairman of the Oversight committee, and Reps. Jim Jordan, R-Ohio, and James Lankford, R-Okla. They called the project "an IT boondoggle."

The troubled computer project is known as the Disability Case Processing System, or DCPS. It was supposed to replace 54 separate, antiquated computer systems used by state Social Security offices to process disability claims. As envisioned, workers across the country would be able to use the system to process claims and track them as benefits are awarded or denied and claims are appealed.

Project Adrift

But as of April, the system couldn't even process all new claims, let alone accurately track them as they wound their way through the system, the report said. In all, more than 380 problems were still outstanding, and users hadn't even started testing the ability of the system to handle applications from children.

"The DCPS project is adrift, the scope of the project is ambiguous, the project has been poorly executed, and the project's development lacks leadership," the three lawmakers said in their letter to Colvin.

Maryland-based Lockheed Martin was selected in 2011 as the prime contractor on the project. At the time, the company valued the contract at up to $200 million, according to a press release.

McKinsey's report does not specifically fault Lockheed but raises the possibility of changing vendors and says Social Security officials need to better manage the project.

Gruber said Social Security will continue to work with Lockheed "to make sure that we are successful in the delivery of this program."

Steve Field, a spokesman for Lockheed Martin (LMT), would only say that the company is committed to delivering the program.

Nearly 11 million disabled workers, spouses and children get Social Security disability benefits. That's a 45 percent increase from a decade ago. The average monthly benefit for a disabled worker is $1,146.

Brink of Insolvency

The report comes as the disability program edges toward the brink of insolvency. The trust fund that supports Social Security's disability program is projected to run out of money in 2016. At that point, the system will collect only enough money in payroll taxes to pay 80 percent of benefits, triggering an automatic 20 percent cut in benefits.

Congress could redirect money from Social Security's much bigger retirement program to shore up the disability program, as it did in 1994. But that would worsen the finances of the retirement program, which is facing its own long-term financial problems.

Social Security disability claims are first processed through a network of field offices and state agencies called Disability Determination Services. There are 54 of these offices, and they all use different computer systems, Gruber said.

If your claim is rejected, you can ask the state agency to reconsider. If your claim is rejected again, you can appeal to an administrative law judge, who is employed by Social Security.

It takes more than 100 days, on average, to processing initial applications, according to agency data. The average processing time for a hearing before an administrative law judge is more than 400 days.

The new processing system is supposed to help alleviate some of these delays.

 

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Ford 2Q Earnings Rise on Record North America Profit

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Earns Ford
Seth Perlman/AP
By DEE-ANN DURBIN

DEARBORN, Mich. -- Ford Motor (F) beat Wall Street's expectations in the second quarter as it chalked up a record profit in North America and made money in Europe for the first time in three years.

But things will get leaner in the second half as Ford closes one of its U.S. pickup truck plants to prepare for its new aluminum-sided F-150 and spends more on materials and advertising. Ford, which earned $3.9 billion before taxes in the first half of this year, confirmed it expects full-year earnings of $7 billion to $8 billion. That's down from $8.6 billion in 2013.

For the April-June period, Ford's net income rose 6 percent to $1.3 billion. The profit, of 32 cents a share, was up from 30 cents a share in the same period a year ago.

Excluding separation costs in Europe and a $329 million impairment charge for its money-losing joint venture in Russia, Ford earned 40 cents a share. That beat analyst forecasts of 36 cents, according to FactSet.

Ford's revenue fell 1 percent to $37.4 billion, ahead of analyst expectations of $36.2 billion. Worldwide sales fell 1 percent to nearly 1.7 million. Sales were down in every region except Asia Pacific, where they jumped 21 percent thanks to strong sales of new vehicles like the Kuga SUV in China.

Ford reported its highest-ever pretax profit of $2.4 billion in North America. The company's U.S. sales fell, partly because it pulled back on truck deals to ensure it has enough inventory as it transitions to the new F-150. But Chief Financial Officer Bob Shanks said that was offset by lower costs for materials such as steel and increases in sales of parts and accessories.

Ford plans to close its Dearborn truck plant for eight weeks beginning in August. The new F-150, with aluminum sides that shave 700 pounds off the truck's weight, is scheduled to go on sale in the fourth quarter.

In Europe, the company made $14 million. Sales were down slightly, but the company has cut costs by closing two plants in the United Kingdom. A third plant in Belgium will close at the end of this year.

In Asia, Ford's profit jumped 22 percent to $159 million. Ford said its market share in the Asia Pacific region hit a record 3.7 percent.

Ford lost $295 million in South America, where its sales were down 23 percent.

 

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